Terms and Conditions

Website, Clinical Services, Digital Platforms & Online Store.

These Terms & Conditions (“Terms”, “Agreement”, or “Terms of Use”) govern access to and use of the websites, digital platforms, clinical and consultation services, online assessments, communications, educational resources, and online store operated by IAFA Ayurved India / Institute of Applied Food Allergy (“IAFA”, “we”, “us”, or “our”), including:

www.iafaforallergy.com
store.iafaforallergy.com
IAFA digital assessment platforms like PAAM.
online appointment and consultation systems
patient-registration systems
electronic communication channels
IAFA educational and research resources
products and services offered through the IAFA Store

By accessing, browsing, registering, communicating with, purchasing from, or otherwise using an IAFA platform or service, you acknowledge that you have read, understood, and agreed to these Terms, together with the applicable Privacy Policy, Disclaimer, Clinical Consent, Store Policies, Shipping Policy, Cancellation/Refund/Return Policy and any service-specific terms.

If you do not agree with these Terms, you should discontinue use of the relevant IAFA platform or service.

1. DEFINITIONS

For these Terms:

“IAFA” means IAFA Ayurveda India / Institute of Applied Food Allergy and, where applicable, its authorized personnel, practitioners, consultants, employees, contractors, technology providers, service providers and affiliates.

“Website” means the IAFA websites and related digital platforms.

“Store” means the IAFA online store and associated e-commerce functionality.

“User” means any person accessing or using an IAFA platform.

“Patient” means an individual receiving or requesting clinical, consultation, assessment, healthcare-support or related services.

“Customer” means an individual or entity purchasing or attempting to purchase a product or commercial service.

“Content” includes text, images, photographs, videos, articles, research material, graphics, product information, software, databases, assessments, reports and other materials made available through IAFA.

2. ELIGIBILITY AND AUTHORITY

You represent that:

1. the information provided by you is truthful and reasonably accurate;

2. you have the legal capacity required to enter into these Terms;

3. you will use IAFA platforms only for lawful purposes;

4. you will not misuse, interfere with, damage or attempt to gain unauthorized access to IAFA systems; and

5. where you act on behalf of a minor or another person, you have the legal authority to do so.

Where a parent, guardian or authorized representative uses IAFA services on behalf of a minor, that person accepts these Terms on behalf of the minor to the extent permitted by applicable law.

3. WEBSITE AND DIGITAL PLATFORM USE

IAFA provides digital access to information, educational resources, assessments, clinical-support functions, communications and, where available, healthcare and commercial services.

IAFA may modify, update, suspend, restrict or discontinue any website feature, content, service or functionality were reasonably necessary for operational, technical, safety, legal, regulatory or other legitimate reasons.

IAFA does not guarantee that every website feature will remain permanently available.

4. HEALTH INFORMATION IS NOT AUTOMATICALLY MEDICAL ADVICE

Information published on IAFA websites, including:

articles;
blogs;
videos;
FAQs;
educational material;
Ayurveda information;
research material;
product descriptions;
traditional uses;
testimonials;
case studies;
assessment information; and
other health-related content

must not automatically be interpreted as individualized medical advice, diagnosis or prescription.

The IAFA Disclaimer forms part of these Terms.

5. CLINICAL AND AYURVEDIC SERVICES

Where IAFA provides consultation, assessment, counselling, Ayurveda-based healthcare or related professional services:

1. the service will be provided within the scope of the relevant professional qualifications and applicable law;

2. information provided by the patient must be accurate and complete;

3. clinical decisions may require information beyond what can be obtained through an online platform;

4. physical examination, laboratory testing, imaging or referral may be recommended where clinically appropriate; and

5. online consultation does not necessarily provide the same information as an in-person examination.

Clinical services are also subject to the applicable Patient/Clinical Consent.

6. TELECONSULTATION / TELEHEALTH

Where IAFA provides remote consultation through telephone, video, messaging, email or another electronic communication method, the service may be subject to limitations associated with remote healthcare.

These may include:

inability to perform physical examination;
incomplete history;
technical interruptions;
communication limitations;
limitations in visual assessment;
incomplete investigation data; and
inability to immediately assess emergency conditions.

A teleconsultation must not be used as a substitute for emergency medical care.

7. EMERGENCY MEDICAL CONDITIONS

IAFA platforms and routine consultation channels are not emergency medical services unless expressly stated otherwise.

Users experiencing severe or potentially life-threatening symptoms should immediately seek appropriate emergency medical care.

This is particularly important for severe allergic reactions or suspected anaphylaxis.

IAFA services must not be relied upon to determine whether emergency treatment is necessary.

8. PATIENT INFORMATION AND RESPONSIBILITY

Users are responsible for providing accurate information concerning relevant:

medical history;
allergies;
medications;
previous treatment;
investigations;
pregnancy/breastfeeding where relevant;
known contraindications; and
other clinically relevant circumstances.

IAFA cannot be responsible for consequences resulting materially from information that was intentionally withheld, materially inaccurate, incomplete or misleading.

This does not remove any liability that cannot lawfully be excluded.

9. DIGITAL ASSESSMENTS AND PAAM

IAFA may use digital questionnaires, algorithms, computational systems, PAAM or other assessment technologies.

Digital outputs are supporting assessment/information tools and are not intended to function as an autonomous final clinical decision-maker.

Output may be affected by:

information entered by the user;
incomplete information;
technical limitations;
algorithmic limitations;
database limitations; and
individual clinical circumstances.

Where professional clinical judgment is required, professional evaluation takes precedence.

10. MEDICINES, HERBS AND FORMULATIONS

Information concerning Ayurvedic medicines, herbs, formulations, supplements or other products does not automatically constitute an individualized prescription.

Users must not self-medicate solely on the basis of general website information.

Where a product or medicine is provided as part of a professional consultation, the applicable professional instructions and product information should be followed.

11. ONLINE STORE

The IAFA Store may offer:

Ayurvedic products;
herbal products;
wellness products;
dietary products;
personal-care products;
educational products; and
other products offered by IAFA or third-party suppliers.

Product availability may change.

IAFA reserves the right to:

correct pricing or description errors;
limit quantities;
refuse or cancel an order where reasonably justified;
discontinue products;
restrict sales to particular locations; and
take action where a product is unavailable, incorrectly listed or subject to safety/regulatory concerns.

Where an order is cancelled by IAFA after payment, any applicable refund will be handled according to the applicable Store Refund Policy.

12. PRODUCT DESCRIPTIONS

IAFA makes reasonable efforts to provide accurate product descriptions.

However:

packaging may change;
photographs may be illustrative;
colours may vary;
ingredients or formulations may change where lawfully permitted;
availability may change; and
manufacturers may update packaging or labeling.

Users should rely on the actual product label and applicable professional instructions for final product information.

13. PRODUCT SAFETY AND ALLERGIES

“Natural”, “Ayurvedic”, “herbal”, “plant-based” or similar terminology does not mean that a product is universally safe or incapable of causing an allergic or hypersensitivity reaction.

Individuals with known allergies or hypersensitivities should carefully review ingredient information and seek appropriate professional advice where necessary.

IAFA products must not be used as a substitute for emergency treatment of anaphylaxis or another severe allergic reaction.

14. PRODUCT REGULATORY STATUS

Availability of a product through the IAFA Store does not automatically mean that the product is:

approved by a foreign regulatory authority;
registered in every country;
legally importable into every jurisdiction;
approved for every medical condition; or
suitable for every individual.

The regulatory classification of an Ayurvedic, herbal, dietary, cosmetic or other product may differ between jurisdictions.

15. INTERNATIONAL CUSTOMERS

Users accessing IAFA from outside India do so voluntarily and are responsible for determining whether the relevant service or product is lawful in their jurisdiction.

Internet accessibility does not constitute representation that:

IAFA is licensed to practice in that jurisdiction;
an IAFA practitioner is licensed there;
an IAFA product is approved there; or
the service is legally available there.

International purchases may be subject to customs, import restrictions, duties, taxes and local regulatory requirements.

IAFA does not guarantee customs clearance or regulatory acceptance.

16. ORDERS AND ACCEPTANCE

Submitting an order constitutes an offer to purchase.

An order is not necessarily accepted merely because:

an order confirmation is generated;
payment has been processed; or
the product appears available on the website.

IAFA may reject or cancel an order where reasonably necessary, including due to:

inventory errors;
pricing errors;
suspected fraud;
regulatory restrictions;
delivery restrictions;
technical errors; or
other legitimate reasons.

Where applicable, amounts paid for a cancelled order will be refunded according to the applicable refund process.

17. PRICING AND TAXES

Prices displayed through the Store may change.

Applicable taxes, shipping charges, duties or other charges will be displayed where required or reasonably practicable.

International customers may be responsible for import duties, customs charges or local taxes unless expressly stated otherwise.

18. PAYMENT

Payments may be processed through third-party payment providers.
IAFA does not intentionally request complete payment-card credentials through unsecured communication channels.
Payment providers may have their own terms and privacy policies.
IAFA is not responsible for independent failures or unlawful acts of third-party payment providers, subject to applicable law.

19. SHIPPING AND DELIVERY

Products may be delivered through third-party logistics providers.

Delivery estimates are not necessarily guaranteed.

Delays may occur because of:

courier disruption;
weather;
natural disasters;
customs;
incorrect addresses;
government restrictions;
public emergencies;
logistics failures; or
other circumstances beyond reasonable control.

Users are responsible for providing an accurate delivery address and contact details.

The separate Shipping & Delivery Policy forms part of these Terms.

20. DAMAGED, TAMPERED OR INCORRECT PRODUCTS

Users should inspect delivered products promptly.

If a package appears:

damaged;
leaking;
tampered with;
incorrectly labeled; or
materially different from the ordered product,

the user should contact IAFA through the designated customer-support channel and provide relevant evidence where requested.

Photographs, packaging information, batch/lot details and other information may be requested for investigation.

21. CANCELLATION, REFUND, RETURN AND REPLACEMENT

Orders and services are subject to the applicable Cancellation, Refund, Return & Replacement Policy.

The applicable policy may vary depending upon:

product type;
whether the product has been opened;
hygiene/safety considerations;
damage;
delivery status;
applicable law; and
the nature of the service.

Nothing in this clause removes a mandatory statutory consumer right.

22. PRODUCT RECALL OR WITHDRAWAL

IAFA may suspend sale, withdraw, quarantine, recall, replace or restrict a product where reasonably necessary because of:

safety concerns;
quality concerns;
regulatory requirements;
manufacturing concerns;
contamination;
incorrect labeling;
supply-chain issues; or
other legitimate reasons.

Where reasonably required, affected customers may be contacted.

23. ADVERSE REACTION / PRODUCT INCIDENT REPORTING

Users should promptly report suspected serious adverse reactions, unexpected reactions, contamination, defects, incorrect labeling, tampering or other significant safety concerns.

IAFA may request information reasonably necessary for investigation, including:

product name;
batch/lot number;
photographs;
date of purchase;
circumstances of use; and
relevant symptoms or observations.

Reporting an incident does not constitute an admission of liability by IAFA.

24. ACCOUNTS AND SECURITY

Where an account is created, users are responsible for maintaining the confidentiality of their login credentials.

Users must immediately notify IAFA of suspected unauthorized access.

IAFA may suspend or terminate an account where reasonably necessary for:

security;
fraud prevention;
violation of these Terms;
unlawful activity; or
protection of users or IAFA systems.

25. PROHIBITED USE

Users must not:

use IAFA for unlawful purposes;
attempt unauthorized access;
interfere with website operation;
introduce malicious code;
scrape or systematically extract protected data without authorization;
impersonate another person;
submit fraudulent information;
misuse another person’s health information;
infringe intellectual-property rights;
reverse engineer protected software where prohibited by law;
use IAFA content to provide misleading medical or commercial claims; or
use the platform in a manner that could damage IAFA, other users or third parties.

26. USER-GENERATED CONTENT

Where users submit:

reviews;
comments;
testimonials;
photographs;
videos;
questions;
feedback; or
other content,

they remain responsible for ensuring that the material is lawful and does not improperly disclose another person’s confidential or health information.

IAFA may moderate, remove or restrict unlawful, misleading, abusive or otherwise inappropriate content.

27. INTELLECTUAL PROPERTY

Unless expressly stated otherwise, IAFA owns or has lawful rights to use the intellectual property appearing on its platforms, including:

IAFA trademarks;
logos;
website design;
text;
graphics;
educational material;
photographs;
videos;
databases;
software;
assessment frameworks; and
other proprietary materials.

The IAFA name, IAFA Ayurveda India and associated marks must not be reproduced, copied, modified or commercially exploited without appropriate authorization.

28. PAAM AND PROPRIETARY METHODOLOGY

Where PAAM or another IAFA assessment methodology is used, the underlying assessment framework, scoring architecture, algorithms, databases, software and proprietary methodology may constitute confidential or proprietary IAFA intellectual property.

Nothing in these Terms grants the user ownership or rights to reproduce, reverse engineer, commercially exploit or disclose proprietary methodology except as expressly permitted.

29. RESEARCH AND EDUCATIONAL MATERIAL

IAFA may publish research, case studies, scientific references and educational material.

Such content does not guarantee that findings apply to every individual.

Separate consent may be required for publication of identifiable patient information or clinical images.

30. CLINICAL IMAGES AND PATIENT MATERIAL

Clinical images, medical reports and other health information supplied by patients are governed by the IAFA Privacy Policy and applicable Clinical Consent.

Submission of a clinical image for clinical assessment does not automatically grant IAFA permission to publish that image publicly.

Research, educational publication or promotional use may require separate consent where applicable.

31. THIRD-PARTY SERVICES

IAFA may integrate or link to:

payment providers;
courier providers;
cloud services;
communication platforms;
appointment systems;
video-conferencing platforms;
analytics services;
social-media platforms; and
external scientific databases.

Third-party services operate under their own terms and privacy practices.

IAFA does not control every aspect of third-party services.

32. COMMUNICATIONS

IAFA may communicate through:

email;
telephone;
SMS;
WhatsApp;
video consultation;
website messaging; or
other designated communication channels.

Users understand that third-party communication platforms may have independent privacy and security risks.

Service-related communications may be necessary to provide requested services.

Marketing communications will be subject to applicable consent and opt-out mechanisms.

33. PRIVACY

Use of IAFA platforms is also governed by the IAFA Privacy Policy.

The Privacy Policy explains how IAFA collects, uses, stores, protects, shares and deletes personal, health, clinical, transactions and technical information.

Where applicable, the Privacy Policy and these Terms should be read together.

34. ELECTRONIC RECORDS AND COMMUNICATIONS

By using IAFA electronic services, users acknowledge that communications, confirmations, invoices, notices and other records may be provided electronically where permitted by law.

Electronic records may be retained as evidence of transactions, consent, communications or other activities in accordance with applicable retention requirements.

35. DISCLAIMER AND NO WARRANTY

The IAFA Disclaimer forms part of these Terms.

To the maximum extent permitted by applicable law, IAFA does not warrant that:

the website will always be available;
all content will always be error-free;
every product will always be available;
every digital assessment will be accurate;
every service will be uninterrupted; or
A particular health outcome will occur.

36. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, IAFA and its owners, employees, practitioners, consultants, contractors, affiliates and service providers shall not be liable for indirect, incidental, consequential or special losses arising from:

misuse of the website;
reliance upon general informational content;
unauthorized use of products;
inaccurate information supplied by a user;
technical interruption;
third-party service failures;
events beyond reasonable control; or
failure to obtain appropriate professional care.

This limitation does not exclude or limit liability that cannot lawfully be excluded or limited under applicable law.

37. USER INDEMNIFICATION

To the maximum extent permitted by applicable law, a user may be responsible for losses or reasonable costs incurred by IAFA arising from the user’s:

unlawful use of the platform;
material breach of these Terms;
fraud;
intentional misuse;
infringement of third-party rights; or
submission of unlawful content.

Nothing in this clause creates liability where the applicable law does not permit such allocation.

38. FORCE MAJEURE

IAFA will not be responsible for delay or failure caused by circumstances beyond reasonable control, including:

natural disasters;
epidemics or pandemics;
government action;
war;
civil disturbance;
cyber incidents;
telecommunications failure;
power failure;
courier disruption;
infrastructure failure; or
other comparable events.

39. SUSPENSION OR TERMINATION

IAFA may suspend or terminate access to particular services where reasonably necessary because of:

violation of these Terms;
security concerns;
fraudulent activity;
unlawful activity;
regulatory requirements;
safety concerns;
technical requirements; or
discontinuation of the relevant service.

Termination does not automatically extinguish rights or obligations that by their nature survive termination.

40. GRIEVANCE REDRESSAL

IAFA will maintain an appropriate mechanism for receiving and addressing consumer/service grievances as required by applicable law.

For the IAFA Store, the website should prominently display the applicable grievance contact information.

Email: info@iafaforallergy.com

Telephone: +91-96121-80000

Address: #26 Sector-7 Gohana, Haryana, India Pin Code-131301

41. INTERNATIONAL USERS

International users acknowledge that:

1. IAFA is operated from India;

2. laws differ between jurisdictions;

3. internet accessibility does not establish foreign licensure;

4. product legality may differ by country;

5. importation may be restricted;

6. professional services may be subject to local licensing requirements; and

7. users are responsible for complying with applicable local requirements.

The IAFA Disclaimer and Privacy Policy contain additional provisions concerning international use.

42. GOVERNING LAW

Subject to mandatory rights that cannot lawfully be excluded, these Terms shall be governed by the laws of India.

The parties intend that disputes shall be addressed through the applicable legal and dispute-resolution mechanisms available under Indian law.

43. DISPUTE RESOLUTION

Users should first contact IAFA through the designated grievance/contact mechanism to attempt resolution of a dispute.

Where a dispute cannot be resolved informally, the parties may pursue remedies available under applicable law, including any statutory consumer, regulatory, judicial or other remedies.

44. SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, the remaining provisions will continue to operate to the extent permitted by law.

The invalid provision shall be interpreted or modified to the minimum extent necessary to make it legally enforceable where permitted.

45. NO WAIVER

Failure by IAFA to enforce a provision immediately does not constitute a waiver of its right to enforce that provision later.

46. ENTIRE AGREEMENT

These Terms, together with the applicable:

IAFA Disclaimer;
IAFA Privacy Policy;
Patient/Clinical Consent;
Telehealth/Teleconsultation Terms;
Store Policies;
Shipping Policy;
Cancellation/Refund/Return Policy; and
other service-specific agreements

constitute the applicable terms governing the relevant use of IAFA platforms and services.

Where a service-specific agreement contains provisions specifically applicable to that service, those provisions will apply to the extent of the relevant service.

47. CHANGES TO THESE TERMS

IAFA may update these Terms from time to time due to:

changes in law;
regulatory requirements;
changes in services;
technology;
products;
security requirements; or
business operations.

48. ACCEPTANCE

By accessing or using an IAFA website, registering for a service, submitting an assessment, requesting a consultation, purchasing a product, creating an account or otherwise using an IAFA service, the user acknowledges that they have had an opportunity to review these Terms and the applicable policies.

Where a separate affirmative consent or acceptance is required, the relevant checkbox, electronic confirmation or other acceptance mechanism will apply.

If the user does not agree with the applicable Terms, the user should discontinue use of the relevant service.

49. IMPORTANT NOTICE

IAFA operates a combined ecosystem involving health information, clinical services, Ayurveda-related information, digital assessments and commercial products.

Different activities may therefore be subject to different legal and contractual requirements.

The purpose of these Terms is to clearly define the relationship, responsibilities, permitted use, service limitations and applicable procedures to the maximum extent legally enforceable.